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Returns and Refund

Ensure that the product is in seller warranty.

Cancellation and refund requests for products shall not be eligible under manufacturer warranty.

Need to attach a note along with the product returned for refund. The note should clearly state your name and address, contact number,and order number. Describe the problem in your own words. Without your order details processing refund / replacement would not be possible.

The order returned must accompany all the accessories (including freebies) which were serviced along with the order else the cost of the accessories shall be recovered from the refund amount.

Any charges levied as tax is not eligible for refund.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Any item not in its original condition is damaged or missing parts for reasons not due to our error.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within 7 to 10 working amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.If you’ve done all of this and you still have not received your refund yet, please contact us at jerald@brightnpower.com

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at jerald@brightnpower.com and send your item to: New No. 17A, New Colony Main Road , Alwarthirunagar, Chennai - 600 087.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.